CATHY LAWN COUNSELLING - PRIVACY NOTICE



INTRODUCTION

This document sets out my Privacy Policy as required under the new General Data Protection Regulation which came into effect on 25th May 2018. It describes how I look after and use any information you may give me, either as a client, a perspective client or someone who has communicated with me about counselling services. It also describes your privacy rights.


DATA CONTROLLER

As a Sole Trader, I (Catherine Lawn) am the Data Controller and am registered with the ICO.


THE PERSONAL DATA I COLLECT

The personal I hold is as follows:

  • Name
  • Date of Birth/Age
  • Address
  • Telephone Numbers: Home/Mobile
  • Email address
  • Name and Address of GP and Practice
  • Date First Seen
  • Date Last Seen


    HOW I USE THE PERSONAL DATA

  • I use the personal data to enter in and carry-out a contract with you.
  • To ensure I give a professional and ethical service which complies with the Code of Practice of my professional organisation and the requirements of my Insurance Company.
  • To protect your vital interests.


    DISCLOSURE AND SHARING OF INFORMATION

    I will never share your personal information except with your permission. The only exception to this is that if I am concerned that you may harm yourself or other people and I may then need to break confidentiality to gain support.


    STORAGE OF INFORMATION

    Contact information is stored electronically by mobile phone, laptop, home computer and the devices are password protected. It is also stored in paper form. Case Notes are handwritten and stored securely. Contact details are also recorded by hand and are stored securely and separately in a different location from Case Notes.


    HOW LONG IS INFORMATION KEPT?

  • Contact details are deleted from electronic devices 3 months after the counselling contract ends.
  • Handwritten Case Notes and Contact details are kept for 3 years after the counselling contract ends in line with legal requirements. They are then securely destroyed.
  • Contact details and information gathered during enquiries will be deleted from electronic devices and paper information shredded after one month if you have not contacted me to arrange sessions.


    MARKETING

    I will never use your information for marketing or contact you to market a service to you unless you have specifically given consent in writing.


    YOUR RIGHTS

    You have the right to access your personal data which includes:

  • The right to access your personal information.
  • The right to change any inaccurate information I hold.
  • The right to have your data erased (though this will not apply if it is necessary for me to continue to use the data for a lawful reason).
  • The right to restrict to or object to anonymised data being used for analysis.
  • The right to complain to a supervisory authority.


    SENDING OF INFORMATION OUTSIDE THE EU

    I will not knowingly send your personal information outside the EU unless:

  • I am required to in order to comply with the instructions of Court of Law.
  • I have to do so in order to defend myself against a legal action or a complaint brought by you.


    LINKS TO OTHER WEBSITES

    This website contains a link to my professional body which is related to counselling. If this website requests personal information from you, that information will not be covered by this Privacy Notice.


    ABOUT COOKIES

    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date: a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    Please refer to the Cookie Policy link in the footnote of this website for more information.


    CHANGES TO THIS PRIVACY NOTICE

    This policy may be updated from time to time by publishing a new version on this website. You should check this page occasionally to ensure you are happy with any changes to this policy.



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